SHIPPING & RETURNS

SHIPPING

Australia Post Postage Days – Tuesdays & Fridays:

  • Bodhi Collective posts orders twice weekly on Tuesdays and Fridays.

  • Your delivery times are based from either of these postage days.

Australia Post eParcel Service - Safe Drop at a flat rate of only $15.00:

  • 3 - 7 business day delivery from Bodhi Collective postage day (Tuesday or Friday). 

  • Metro areas usually receive deliveries within a few days.  Whilst country regions will often take up to a week for delivery.

  • Australia Post's 'SAFE DROP’ service means they’ll always attempt to collect a signature upon delivery.  Unless the receiver responds to an invitation and requests 'Safe Drop'.

  • If no one is present at the nominated delivery address, they’ll 'card' the parcel to your nearest Post Office for collection.

Australia Post Express Service at a flat rate of only $25.00:

  • 2 – 3 business day delivery from Bodhi Collective postage day (Tuesday or Friday). 

  • Country regions may vary. 

  • Guarantees next business day delivery from Bodhi Collective postage day (Tues or Fri) within the Express Post Network from dispatch.

  • The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes.

  • Delivery outside this network will receive the fastest possible delivery using existing transport links.

International Shipping –  $75 Flat Rate for one product or $100 Flat Rate for multiple products:

  • For international orders, we can deliver your products to you for via Australia Post.

  • We charge a flat fee of $75 for one product and $100 flat fee for multiple products for economy delivery. 

  • It is your (the customers) responsibility to pay any import duty and sales taxes within your own country.  

  • Please note that delivery varies from country to country and may possibly take up to 2 - 6 weeks. 

Free Shipping Offers and Promotions:

  • Please note that Bodhi Collective free shipping offers and promotions only apply to Australia e-Parcel Standard Shipping Rates.

Out of stock items:

  • We update our site's product availability continually.  However, in some rare instances another customer may have selected to purchase the same item as you at the same time.

  • If this happens, we will notify you within 3 business days that we cannot deliver the goods within the usual timeframe.

  • If it is an item that we cannot re-order, we’ll arrange a refund immediately.  

  • If it is an item we can re-order, we’ll advise you of the new delivery time frame and give you the option of waiting or receiving a refund.

RETURNS

30 Day Returns Policy - Australian Shipping:

We want our Bodhi’s to love every purchase they make with us. If you’re not 100% happy when you receive your order, simply return the unused products to us and we’ll offer you an exchange or refund.  Absolutely no questions asked!

To apply for a return or refund please email hello@bodhicollective.co 

  • Products must be returned and receipted at Bodhi Collective within 30 days of receiving your domestic and international orders.

  • Item(s) must be in original condition, unworn, unused, unsoiled, with tags and in original packaging.

  • No items with make-up or tanning marks will be accepted for exchange or return.  It will also be the customer’s responsibility to pay for postage back to them.

  • PLEASE NOTE - Regrettably we cannot offer exchanges or refunds on SALE or DISCOUNTED products. This applies to both Australian and International orders. 

  • Please include a copy of your original invoice with your return for an efficient return or refund.  

  • Refunds can only be credited back to the credit card or PayPal/Square account that was used during the original transaction.  Refunds are processed as soon as the returns have been received.  

  • Refunds are given on full priced items only and exclude any shipping charges incurred by the customer on the original order or the return.

  • Bodhi Collective cannot be held liable for any items lost in transit. It is the customers responsibility to track their item until it’s received by us.

30 Day Returns Policy - International Shipping:

  • Bodhi Collective does not offer free international returns or exchanges.  International shipping costs will be deducted from all international refunds.

  • Bodhi Collective does not cover international shipping costs on exchanges either.  

  • All international returns or exchanges must have a valid international tracking number.  Bodhi Collective cannot be held liable for any items lost in transit.

  • We suggest indicating on the package label that the items are intended “for exchange or refund”.  Without such notice, the package is at risk of attracting additional customs duties and taxes.

  • Refunds are given on full priced items only and exclude any shipping charges incurred by the customer on the original order or the return.

  • Refunds can only be credited back to the credit card or Afterpay account that was used during the original transaction. Refunds are processed as soon as the returns have been received.